Privacy Policy

Effective Date: 10/29/2025

Impact Hearing Center (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and when you receive care through our audiology services.

1. Information We Collect: 

We may collect the following types of information:

A. Personal Information

Information you voluntarily provide to us when you contact our office, complete an online form, or schedule an appointment, such as:

• Name
• Email address
• Phone number
• Mailing address
• Insurance and other identifying information
   

B. Protected Health Information (PHI)

If you submit information related to your hearing care or health history through a secure form or appointment request, we may collect limited health-related information. This information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

C. Non-Personal / Technical Data

We may collect information automatically through cookies and analytics tools, such as:

• Browser type and version
• Device information (desktop, tablet, or mobile)
• Pages visited, time spent on pages, and website navigation patterns
   

This information is used for website performance and analytics purposes only.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Respond to your inquiries
• Provide and coordinate audiology care
• Verify insurance eligibility and benefits
• Send service updates, reminders, or educational content (only with your consent)
• Improve our website functionality and patient experience
   

3. HIPAA Compliance

Impact Hearing Center complies with all HIPAA regulations to protect your Protected Health Information (PHI).

• Only authorized staff members may access PHI to provide care or perform administrative duties.
• All electronic health records are stored securely within HIPAA-compliant systems.
• We will never sell, share, or disclose your PHI to third parties without your explicit written consent unless required by law.
   

4. Cookies and Website Analytics

Our website may use cookies or Google Analytics to improve user experience and track site performance.

• Cookies do not collect personally identifiable health information.
• You can disable cookies through your browser settings at any time.
   

5. Third-Party Links

Our website may contain links to external websites, such as hearing aid manufacturers or referral partners. We are not responsible for the content or privacy practices of those third-party websites. We encourage you to review their privacy policies before sharing any information.

6. Data Security

We use secure servers, SSL encryption, and restricted access controls to protect your data. However, please note that no online transmission or storage system is 100% secure. We encourage you to limit the sharing of sensitive health information through unsecured email or web forms.

7. Your Rights

You have the right to:

• Request a copy of your medical records
• Request corrections to your information
• Withdraw consent for communications
• Request how and where we communicate with you
   

To exercise these rights, please contact us at the information below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Impact Hearing Center
201 N Houston. Wharton, TX 77488

Phone: (979) 488-2912
Email: w.brown@impactyourhearing.com or v.rosa@impactyourhearing.com
Website: www.impactyourhearing.com

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.